I then received a notice that I had an appointment booked on Monday October 9 at 3:30 so I called again and was told that I didn't ... please please fix your site! A frustrated unseen Medicare patient....
First of all allow me to say that my doctor, Dr. H is an excellent doctor. The staff will call you in advance to let you know when you have an upcoming appointment. The reason I'm giving only a 2-star due to the fact approximate 2 to 3 weeks ago the staff faxed over a referral so I can get my knee looked at. The first week I kept calling the orthopedic office to see if they receive the referral, on four occasions they said they have not received the referral. I called back the staff at Mansfield Primary Care and stated the orthopedic office said they have not received a fax for my referral.
HIGHLY RECOMMENDED!!!! Office staff and doctors are all very professional. Doctors explain everything to the patients in a very detailed manner and are very patient. My entire family goes here and I would recommend this clinic/facility to anyone looking for a great team of doctors. The facility is always very clean and they are always on schedule. If there was a 10 star rating, they would have received one from me. Any review telling you otherwise is DEAD WRONG!
I was sent a message that it was sent for approval.
The check-in desk are not organized. They messed up my appointments on several occasions. Good thing I make them write down my appointment on the facility card because they would of thought I was lying or waste my time. I Have 2 infants, and I'm not going back.
They faxed over the order to the orthopedic office and i was advised later, that they don't not take Tricare which is a insurance normally used by the military because I'm a retiree and a veteran.
The issues from my primary care office, the office was faxing the wrong number. Finally the orthopedic office staff took command and called my primary doctor to see what number they actually was faxing and finally gave them the right number.
10-19-17...Staff was very professional and courteous..checked in and out in a timely manner. Today was my first visit. had lots of questions to ask and Dr R. Henderson and the assistant was very kind and patient with me because I myself went there with a pleasant attitude! :)
Not a good experience.
Now the staff at Primary Care said that they are faxing over a different referral to a different orthopedic office which was on last week. I have not heard from them and it's going on my third week and my knee is having considerable pain. I wish they would do a follow-up after the fact like they do a follow-up previous when they call their patient to advise them of an appointment.
I booked an appointment on line on Wednesday for a Friday 3:30 appointment.
I didn't here back so I called the office on Thursday morning and was told they don't take Medicare and that that appointment was not available. So I thought that was the end.
Mansfield Primary Care Doctors is a US Doctor based in Mansfield, Texas. Mansfield Primary Care Doctors is located at 221 Regency Pkwy #125, Mansfield, TX 76063, USA.
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